Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positi...

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within...

The productivity of a company begins with the health of its employees. While it may not always be possible to eliminate sickness, reducing illness and its effects on the workplace can be within your reach with the proper...

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this course, you will be able to understand the basic t...

Benjamin Franklin once said, 'In this world, nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's...

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business rel...

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants t...

Whether you are preparing to be a professional trainer or someone who does a bit of training as a part of your job, you'll want to be prepared for the training you do. You will begin becoming trainers and understand that...

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees...

Everyone can always use some inspiration and motivation. This course will help you to target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as m...

Team building is an integral part of the work experience. It applies to your work life and transfers over to your personal and social life. When working with a team, it is important to engage yourself fully. One should t...

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact c...

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only o...

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even s...

Welcome to the respect in the Workplace course. Respect is one of the most critical traits employers look for in employees. Respectful employees drive the success of an organization, whether for profit or not for profit.

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be a special way that you show confidence in a challenging...

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowl...

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concept of Emotional Intelligence has been around sinc...

Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. In this course, you will learn that you need to manage your image and value effectively by fo...