Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by prod...

We live in a knowledge-based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain t...

Organizations can be thought of as living beings made up of the individuals working within them. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning,...

Whether you are preparing to be a professional trainer or someone who does a bit of training as a part of your job, you'll want to be prepared for the training you do. You will begin becoming trainers and understand that...

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only o...

Welcome to the respect in the Workplace course. Respect is one of the most critical traits employers look for in employees. Respectful employees drive the success of an organization, whether for profit or not for profit.

In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook, however, the importance of personal contact. You never know when or where you will meet your next customer, and it is...

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of...

Benjamin Franklin once said, 'In this world, nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's...

In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing succ...

Creativity allows individuals to view every aspect of earth, explore new paths, and find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is vis...

Employee Onboarding is an important and vital part of every company hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment...

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact c...

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies can control their workload rather than spend each day in a frenzy o...

Many studies have found that public speaking is the number one fear, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. You will be prov...

A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. You will be more efficient on your job, make fewer mistakes, and ov...

A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work programme, you will experience the benefits of a healthier lifestyle and workplace...

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and t...

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messagi...

There are millions of people struggling with debt. A lot of debt can be alleviated if you have the right tools. This course will provide you with the tools you need to reduce or eliminate debt, and give you the financi...