In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook, however, the importance of personal contact. You never know when or where you will meet your next customer, and it is...

High-Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can...

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even s...

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact c...

Sensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on differences. There are many areas of focus in sensitivity training: empathy, r...

Everyone can always use some inspiration and motivation. This course will help you to target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as m...

Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your professional and personal lives. T...

With the world becoming more mobile and diverse, diversity has become more critical in the workplace. You will be able to use strategies to remove barriers and stereotypes and encourage diversity in the workplace and eve...

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/sm...

Whether you are preparing to be a professional trainer or someone who does a bit of training as a part of your job, you'll want to be prepared for the training you do. You will begin becoming trainers and understand that...

Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will...

Benjamin Franklin once said, 'In this world, nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's...

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you g...

A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal...

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in makin...

Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, an...

There are millions of people struggling with debt. A lot of debt can be alleviated if you have the right tools. This course will provide you with the tools you need to reduce or eliminate debt, and give you the financi...

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only o...

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the at...

Prospecting and lead generation is the method of making links that may lead to a sale or other promising results. The leads may come from various sources or undertakings, for example, via the Internet, through personal r...