Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation w...

Accountability helps to ensure that every employee will take responsibility for their performance and behaviours, and continue to manage this responsibility. When we implement goals and communicate with one another, we c...

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within...

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies can control their workload rather than spend each day in a frenzy o...

Phone skills are a precious tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills, make you more confident, improve sales, a...

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messagi...

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a monetary value to training. Some topics, like sales training or time management, might have...

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concept of Emotional Intelligence has been around sinc...

Welcome to the responsibility in the Workplace course. Accountability and responsibility are some of the most critical traits employers look for in employees. Responsible employees drive the success of an organization, w...

Networking – according to Merriam Webster, is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. T...

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems ar...

There were an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce, you are provided with a cost-effective and talented pool of empl...

Mindfulness is a term that is frequently used but rarely defined. Practising true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotio...

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this course, we will pay attention to the psychomotor domain. This is the domain of acti...

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course, you will gain valuable knowledge and skills that will assist you with this challenging task. When an employee commi...

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees...

Would you be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship co...

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems ar...

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

We live in a knowledge-based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain t...