For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact c...

Accountability helps to ensure that every employee will take responsibility for their performance and behaviours, and continue to manage this responsibility. When we implement goals and communicate with one another, we c...

Experiencing diversity is a part of living in a civilized society. The difference does not equal a right way and a wrong way, it is a variety that can lead to a common goal. Understanding the various forms of diversity m...

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this course, we will pay attention to the psychomotor domain. This is the domain of acti...

In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throu...

Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. In this course, you will learn that you need to manage your image and value effectively by fo...

Welcome to the respect in the Workplace course. Respect is one of the most critical traits employers look for in employees. Respectful employees drive the success of an organization, whether for profit or not for profit.

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet specific safety requirements, but many go further than the minimum obligations. Safety standards and procedu...

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this course, you will be able to understand the basic t...

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working t...

Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What...

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in makin...

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees...

There are two categories of bias in studies today: conscious or explicit biases and unconscious or implicit biases. Unconscious bias is usually thought of as social stereotypes that focus on others, not from the same c...

It is impossible to control or manage 100% of the Risk, but knowing what to do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making them part of the day...

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and t...

Whether you are preparing to be a professional trainer or someone who does a bit of training as a part of your job, you'll want to be prepared for the training you do. You will begin becoming trainers and understand that...

Phone skills are a precious tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills, make you more confident, improve sales, a...

Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to-do list, and what to do when setbacks occur. This cou...

Children have an innate creative ability when they are born, but for some reason, adults can lose it along the way. You will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity a...