Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce...

In the world today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethics and bring something different from men to the work...

Welcome to the respect in the Workplace course. Respect is one of the most critical traits employers look for in employees. Respectful employees drive the success of an organization, whether for profit or not for profit.

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that does not pertain to sales calls. A contact c...

Social media is a staple of modern life. It is so enmeshed in the way that we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social m...

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. In 2015, OSHA estimated safety problems cost companies $1 billion a week. Understanding...

Welcome to the Trust Building and Resilience Development Course. Creating relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for...

With this workshop, you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out an...

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet specific safety requirements, but many go further than the minimum obligations. Safety standards and procedu...

Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What...

Self-awareness is an integral part of everyday life. It transfers over to your personal, social, physical and work life. It can help one better understand themselves and how to live a better, more fulfilling life. When d...

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right perso...

Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will...

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within...

A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work programme, you will experience the benefits of a healthier lifestyle and workplace...

The meaning of Telephone Etiquette can sometimes be challenging to describe. It can be a unique attribute or characteristic that facilitates excellent communication, inside and outside the office. It can be a special way...

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowle...

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees) and focusing on...

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working t...

Whether you are preparing to be a professional trainer or someone who does a bit of training as a part of your job, you'll want to be prepared for the training you do. You will begin becoming trainers and understand that...