Supervising Others | The Corporate Training School

Description

Course Curriculum

Introduction
- Course Objectives ..
Module 1
- Setting Expectations ..
- Defining the Requirements ..
- Identifying Opportunities for Improvement and Growth ..
- Setting Verbal Expectations ..
- Putting Expectations in Writing ..
- Knowledge Check ..
Module 2
- Setting Goals ..
- Understanding Cascading Goals ..
- The SMART Way ..
- The Three P's ..
- Helping Others Set Goals ..
- Knowledge Check ..
Module 3
- Assigning Work ..
- General Principles ..
- The Dictatorial Approach ..
- The Apple-Picking Approach ..
- The Collaborative Approach ..
- Knowledge Check ..
Module 4
- Degrees of Delegation ..
- Level One: Complete Supervision ..
- Level Two: Partial Supervision ..
- Level Three: Complete Independence ..
- Knowledge Check ..
Module 5
- Implementing Delegation ..
- Deciding to Delegate ..
- To Whom Should You Delegate? ..
- Providing Instructions ..
- Monitoring the Results ..
- Troubleshooting Delegation ..
- Knowledge Check ..
Module 6
- Providing Feedback ..
- Characteristics of Good Feedback ..
- Feedback Delivery Tools ..
- Informal Feedback ..
- Formal Feedback ..
- Knowledge Check ..
Module 7
- Managing Your Time ..
- The 80/20 Rule ..
- The Urgent/Important Matrix ..
- Using a Productivity Journal ..
- Using Routines and Rituals to Simplify Your Workday ..
- Knowledge Check ..
Module 8
- Resolving Conflict ..
- Using a Conflict Resolution Process ..
- Maintaining Fairness ..
- Seeking Help From Within the Team ..
- Seeking Help from Outside the Team ..
- Knowledge Check ..
Module 9
- Ten Tips for Special Situations ..
- What to Do If You’ve Been Promoted From Within the Team ..
- What To Do If You’re Leading a Brand New Team ..
- What to Do if You’re Taking on an Established Team ..
- Knowledge Check ..
Module 10
- A Survival Guide for the New Supervisor ..
- Ask the Right Questions of the Right People ..
- Go to Gemba ..
- Keep Learning! ..
- Knowledge Check ..
Assessment
- Post-Test ..