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Manager Management

Manager Management

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Description

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process And Six Sigma course will provide an introduction to this way of thinking that has changed so many corporations in the world. This course will give you an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in your own organization.

Course Curriculum

  • Introduction
    • Course Objectives ..
  • Module 1
    • Grooming a New Manager ..
    • Set Specific Goals ..
    • Authority (What They Can and Can’t Do) ..
    • Create a Shared Vision ..
    • The More They Learn, the More Responsibility They Get ..
    • Knowledge Check ..
  • Module 2
    • Coaching and Mentoring (I) ..
    • Writing Performance Reviews ..
    • Provide Clear and Timely Feedback ..
    • Praise in Public, Criticize in Private ..
    • Make Sure Your Door is Always Open ..
    • Knowledge Check ..
  • Module 3
    • Coaching and Mentoring (II) ..
    • Offer Advice, Not the Solution ..
    • Create a Supportive Environment ..
    • Build Ownership ..
    • 360 Degree Feedback ..
    • Knowledge Check ..
  • Module 4
    • Measuring Performance ..
    • Staying Within Their Budget ..
    • Setting Measurable Objectives ..
    • Skip Level Feedback ..
    • Collaborate on Criteria to be Evaluated ..
    • Knowledge Check ..
  • Module 5
    • Motivating Managers ..
    • Provide the Needed Resources ..
    • Bonuses and Incentives ..
    • Give Credit for Good Work ..
    • Keep Them Challenged ..
    • Knowledge Check ..
  • Module 6
    • Signs of Poor Management ..
    • Missed Deadlines ..
    • Team Turnover ..
    • Losing Customers ..
    • Little or No Growth ..
    • Knowledge Check ..
  • Module 7
    • Trust Your Team of Managers ..
    • Do Not Micromanage ..
    • Promote Open and Honest Communication ..
    • Reward Initiative ..
    • Trust, But Verify ..
    • Knowledge Check ..
  • Module 8
    • When an Employee Complains About Their Manager ..
    • Keep the Information Confidential ..
    • Gather Information from Both Sides ..
    • Coach or Delegate the Solution ..
    • Follow-up with the Manager or Employee ..
    • Knowledge Check ..
  • Module 9
    • When Do You Step In? ..
    • Unsafe or Dangerous Events ..
    • Legal Ramifications ..
    • Severe Financial Costs ..
    • Repeated Failures after Coaching Has Occurred ..
    • Knowledge Check ..
  • Module 10
    • Remember These Basic Qualities ..
    • Express Confidence in Their Abilities ..
    • Practice What You Preach ..
    • Have an Open Door ..
    • Their Success is Your Success ..
    • Knowledge Check ..
  • Assessment
    • Post-Test ..