Generation Gaps | The Corporate Training School

Description

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps course will help you to understand the various generations present at work, understand what motivates them and dealing with them on a daily basis. Both the young and older workers will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Course Curriculum

Introduction
- Course Objectives ..
Module 1
- History ..
- What Generations Exist in the Workplace ..
- What Defines a Generation ..
- What This Means in the Workplace ..
- Knowledge Check ..
Module 2
- Traditionalist ..
- Their Background ..
- Their Character ..
- Their Working Style ..
- Knowledge Check ..
Module 3
- Baby Boomers ..
- Their Background ..
- Their Character ..
- Their Working Style ..
- Knowledge Check ..
Module 4
- Generation X ..
- Their Background ..
- Their Character ..
- Their Working Style ..
- Knowledge Check ..
Module 5
- Generation Y ..
- Their Background ..
- Their Character ..
- Their Working Style ..
- Knowledge Check ..
Module 6
- Generation Z ..
- Their Background ..
- Their Character ..
- Their Working Style ..
- Knowledge Check ..
Module 7
- Differences Between ..
- Background ..
- Attitude ..
- Working Style ..
- Life Experience ..
- Knowledge Check ..
Module 8
- Finding Common Ground ..
- Adopting a Communication Style ..
- Creating an Affinity Group ..
- Sharing Knowledge ..
- Knowledge Check ..
Module 9
- Conflict Management (I) ..
- Younger Bosses Managing Older Workers ..
- Avoid Turnovers With a Retention Plan ..
- Breaking Down the Stereotypes ..
- Knowledge Check ..
Module 10
- Conflict Management (II) ..
- Embrace the Hot Zone ..
- Treat Each Other as a Peer ..
- Create a Succession Plan ..
- Knowledge Check ..
Assessment
- Post Test ..