Conflict Resolution | The Corporate Training School

Description

Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided with a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Course Curriculum

Introduction
- Course Objectives ..
Module 1
- An Introduction to Conflict Resolution ..
- What is Conflict? ..
- What is Conflict Resolution? ..
- Understanding the Conflict Resolution Process ..
- Knowledge Check ..
Module 2
- Conflict Resolution Styles with the Thomas-Kilmann Instrument ..
- Collaborating ..
- Competing ..
- Compromising ..
- Accommodating ..
- Avoiding ..
- Knowledge Check ..
Module 3
- Creating an Effective Atmosphere ..
- Neutralizing Emotions ..
- Setting Ground Rules ..
- Choosing the Time and Place ..
- Knowledge Check ..
Module 4
- Creating a Mutual Understanding ..
- What Do I Want? ..
- What Do They Want? ..
- What Do We Want? ..
- Knowledge Check ..
Module 5
- Focusing on Individual and Shared Needs ..
- Finding Common Ground ..
- Building Positive Energy and Goodwill ..
- Strengthening Your Partnership ..
- Knowledge Check ..
Module 6
- Getting to the Root Cause ..
- Examining Root Causes ..
- Creating a Cause and Effect Diagram ..
- The Importance of Forgiveness ..
- Identifying the Benefits of Resolution ..
- Knowledge Check ..
Module 7
- Generating Options ..
- Generate, Don’t Evaluate ..
- Creating Mutual Gain Options and Multiple Option Solutions ..
- Digging Deeper into Your Options ..
- Knowledge Check ..
Module 8
- Building a Solution ..
- Creating Criteria ..
- Creating a Shortlist ..
- Choosing a Solution ..
- Building a Plan ..
- Knowledge Check ..
Module 9
- The Short Version of the Process ..
- Evaluating the Situation ..
- Choosing Your Steps ..
- Creating an Action Plan ..
- Using Individual Process Steps ..
- Knowledge Check ..
Module 10
- Additional Tools ..
- Stress and Anger Management Techniques ..
- The Agreement Frame ..
- Asking Open Questions ..
- Knowledge Check ..
Assessment
- Post-Test ..