Civility in Workplace | The Corporate Training School

Description

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Course Curriculum

Introduction
- Course Objectives ..
Module 1
- Introduction ..
- What is Uncivil Behavior? ..
- Three Reasons Why You Should Be Civil ..
- Dealing with Difficult Personalities ..
- Cost and Rewards ..
- Knowledge Check ..
Module 2
- Effective Work Etiquette ..
- Greetings ..
- Respect ..
- Involvement ..
- Being Politically Correct ..
- Knowledge Check ..
Module 3
- Costs and Rewards ..
- Incivility and the Costs ..
- Civility and Rewards ..
- Four Causes of Incivility ..
- How to Overcome It ..
- Knowledge Check ..
Module 4
- Conflict Resolution ..
- Collaborating ..
- Competing ..
- Compromising ..
- Accommodating ..
- Avoiding ..
- Knowledge Check ..
Module 5
- Getting to the Cause ..
- Examining the Root Cause ..
- Creating a Cause-and-Effect Diagram ..
- Forgiveness ..
- Benefits of Resolution ..
- Knowledge Check ..
Module 6
- Communication ..
- Para-verbal Communication ..
- Non-verbal Communication ..
- Listening Skills ..
- Appreciative Inquiry ..
- Knowledge Check ..
Module 7
- Negotiation ..
- Three Sides to Incivility ..
- Mediation ..
- Arbitration ..
- Creative Problem-Solving ..
- Knowledge Check ..
Module 8
- Identifying Your Need ..
- Completing a Needs Analysis ..
- Focus Groups ..
- Observations ..
- Anonymous Surveys ..
- Knowledge Check ..
Module 9
- Writing a Civility Policy ..
- Designating the Core Group ..
- Defining What is Unacceptable Behavior ..
- Defining the Consequence ..
- Writing the Policy ..
- Knowledge Check ..
Module 10
- Implementing the Policy ..
- The First Steps ..
- Training ..
- Addressing Complaints ..
- Enforcing Violators ..
- Knowledge Check ..
Assessment
- Post-Test ..